Happy holidays from STEALS.com! Our elves have been working hard to fill your holiday wish list and we’re already sending little packages of joy to your doorsteps! That being said, we know you’re all anxious to get your steals and this time of year waiting can be stressful, so we wanted to give you a few answers to frequently asked shipping questions we’ve seen recently.
• • • • •
Which shipping method should I choose to get it here by December 24?
Check here for a complete list of order by dates based on your location.
Has my order been shipped? Where can I check the status?
Once your order has been shipped, you will receive a shipping confirmation email, but you can always check your order at any time with your STEALS.com account. Just log in to your account and you can easily look up the status of all your orders. It doesn’t include tracking information, but you can see when your package has left our warehouse and is on its way to you.
How can I track my package? Why isn’t my order going anywhere?
Never fear, your package is likely not stuck in the “black hole of Denver.” If you’re in the U.S. and order from the USPS, DHL or Fed Ex, the number you receive is a delivery confirmation number, not a real-time tracking number. It can occasionally be used for some tracking but it isn’t very accurate, particularly during the holiday season when they are less likely to scan at every location. Also note, DHL is delivered by USPS, so track your package via the USPS website, not DHL’s.
If you’re in Canada, the number you receive is a customs declaration number, which doesn’t allow any tracking at all.
But don’t worry! Once you receive a shipping confirmation, your package has left our warehouse and is happily on its way to your doorstep.
When should I be worried that it hasn’t arrived?
Every shipping method has a different delivery time, so make sure when you order you select the right method for when you need it. Shipping times vary, especially during the holidays and slower (often cheaper) methods can get backed up. Here are the estimated shipping times from each carrier:
USPS – Parcel (7-10, up to 21), First Class (3-5, up to 7), Priority (2-3, up to 6)
DHL – (5-7, up to 14)
Fed Ex (1-5, up to 8)
If your package is outside the range for your chosen shipping method, send an email to our customer service team at email@example.com.
• • • • •
Our team works so hard to ship your “joy” ASAP! We hope you’re having a wonderful holiday season and everyone here at STEALS.com wishes you Merry Stealing!